Terms and conditions

We have tried to make these terms as simple as possible to read, we hope that they are clear. If you require any further clarification please do not hesitate to contact us.

Disabilities

We seek to ensure that we meet our obligations under the Disability Rights Legislation. We have one suite that is suitable for guests with mobility difficulties.

Reservations

We respectfully remind you that a verbal, electronic or written reservation constitutes a legal contract. We advise guests to purchase travel/cancellation insurance.

Check in times

Staff are available between 9am and 7pm, outside these hours please arrange with us beforehand.

For your convenience luggage may be left with reception staff and will be stored securely until you check in.

Deposit/credit card

Credit card details are required for all bookings in order to secure the room. A £10 reservation fee will be charged to your card at the time you reserve the room and will be credited against the total room charge which is payable on arrival.

If required a second set of keys is available subject to a refundable deposit of £10.

Cancellation

In the event of less than 48 hours’ notice of cancellation of your booking we will make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let. We will retain the reservation fee in all circumstances.

If less than 7 days clear notice of cancellation is given we will retain the reservation fee and charge 25% of the value of the reservation, if we are able to re-let the accommodation we will refund the 25% charge.

If more than 14 clear day’s notice of cancellation is given we will retain the reservation fee but otherwise no charge will be made.

No shows

Payment of the balance of the total booking in full will be taken from the card used to secure the room/s and the reservation fee will be retained.

Curtailment of stay

No Refunds Given.

Checking out

Guests must check out by 11am. An inventory of all rooms will be carried out following check out. Any damages will be charged to your card at replacement cost.

Please check you have not packed any items by mistake. We will assume that in the event of there being missing items that your intent was to purchase them and overlooked mentioning it, they will be charged to the reservation card at cost plus £10.

For your convenience and by prior arrangement luggage may be left with us and will be stored securely for collection.

Please do not leave any luggage, boxes, bags or containers of any description on view in vehicles. In common with most cities, car crime is a fact of life. Not only do you risk losing your possessions cars are expensive to repair and you will have provided the perpetrators another reason to revisit this vicinity.

We accept

£ Sterling cash
€ Euro cash
$ US Dollar cash
Visa
MasterCard

(N.B. We do not accept Amex, Diners, American Express or personal cheques)

Non-Smoking Policy (It’s The Law)

We adopt a strict no smoking policy in all rooms and all internal areas of the hotel.
Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning of your room.

Fire safety

Our rooms and other areas of the building are fitted with sensitive smoke detection devices. Any person tampering with the detectors or any other equipment will be asked to leave and charged in full for the entire stay plus the engineers call out charge. An additional £100 will be charged for the room as we will be unable to re-let the room until all equipment has been reset.

We carry out a weekly Fire Alarm test, a notice will be posted in your room and at the entry door to give you warning.

We try to carry out the test when the building is otherwise unoccupied but that is not always possible.

Car parking

We are unable to offer parking however we have an agreement with Mermaid Quay Car park and prices for this are heavily discounted. Please contact us to discuss.

Loss or damage

In the event of damage to hotel property, we reserve the right to charge to replace, repair or professionally clean the item concerned.

There will be a charge of £40 for lost keys. If required a second set of keys is available subject to a refundable deposit of £10.

Parties

To enable us to provide all our guests with an enjoyable and relaxing stay, we decline any "Stag" or "Hen" parties.

Children

To enable us to provide all our guests with an enjoyable and relaxing stay we regret we are unable to accept children under ten years old. We would welcome a well behaved child sharing a room with a parent or guardian. In no circumstances is it permitted to leave a child in the building unaccompanied by an adult.

Animals

Assistance dogs are accepted unconditionally. We regret that no other pets are welcome.